Jean Roberts is the authority for Nonprofit Organisations and the Small and Medium Enterprise (SME) Sector
Jean is the founder and Director of Roberts Management Concepts Pty Ltd.
Jean has over 40 years of practical experience in both the SME and not-for-profit sectors and is the founder and Director of Roberts Management Concepts Pty Ltd.
Jean has worked in all States and Territories of Australia and in New Zealand, USA and Canada as a consultant, facilitator, trainer, writer and speaker. Jean has consulted with and written for SMEs, Nonprofit organisations, peak bodies, and people of all ages about to start their own business. She has also extensively studied the use of research in both the Nonprofit and SME sectors.
What's New
The following index lists all the articles available from Jean Roberts. Please contact Jean to discuss the content in further detail.
- Theoretical Quality Framework for Nonprofits and SMEs
- One Man Show – the smallest of small business
- Evaluation of training
- My Spiritual Journey as an Independent Consultant
- Supervision and Delegation
- Preparing or inviting submissions, grant applications, proposals
- Opportunities for innovation abound in these ‘tough times’
- Jean’s definition of Nonprofit Governance
- Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality
- Jean’s definition Joint Ventures between Non-profit and For-profit Organisations – often spoken of in terms of ‘partnership agreements’
- The Politics of Collalborative Effort in Nonprofit and SME Workplaces
- Jean’s Making Ethics Work Checklist – Parameters and Focus
- Committee Members’ Handbook
- Governance Kit No.2: Partnership Relationships
- Jean’s definition Linking Policies with Improved Work Practices
- In-house Research begins with an Archaeological Dig of your Organisation
- Why did Jean Roberts choose William Shakespeare as her business mentor?
- Checklist for effective and efficient decisions and meetings
- Understanding the relationship between Entrepreneurship, Innovation and Creativity
- Jean’s Making Ethics Work Checklist – a work in progress
- Managing Governance in Nonprofit Organisations in Australia
- Delegation of Authority from a Nonprofit Board to the CEO
- Jean’s Core Busines Strategy No. 5: Financial Risk Management – don’t neglect your debtors!
- Jean’s Checklist: Exposing the traps in tendering and outsourcing
- Jean’s Constitution Checklist
- Jean’s Core Business Strategy No. 7: Business Brainpower
- Business Brainpower as a tool in connecting organistional and personal values
- Jean’s Core Business Strategy No. 1: Unshakeable Fact Test
- Practical suggestions for Demographers, Researchers, Marketers, Company Directors and Nonprofit Boards
- Jean’s definition of a Meeting
- A day in the life of a dynamic Association CEO
- Jean’s definition of Quality System
- Jean’s Nonprofit Auspicing Checklist
- The Business of selling and buying
- Jean’s Making Ethics Work Checklist – the nature and impact of change
- Jean’s Consultation and Consultative Decision Making Model
- Human factors that can contribute to risk in a nonprofit organisation
- Jean’s Tool No. 2 – Team Tool
- Critical Success Factors in Quoting and Tendering
- Governance Kit No. 3 Personal responsibilities of nonprofit Board Members
- Standards and Accreditation are very hot topics!
- The Left and Right Brain Business
- Jean’s Tool No. 1 – Information
- Tendering and Outsourcing ‘mini-checklists’ for Managers
- Jean’s Core Business Strategy No. 8: Project Mentality and Management
- Some of the Myths about Nonprofit Governance
- Highlights from my attendance at the 2008 Institute for Small Business and Entrepreneurship (ISBE) World Conference
- Momentum
- Writing an Evaluation Report for a funded or contracted service
- Individual Work Practices – don’t ignore them!
- Jean’s Tool No. 4 – Decision Tool
- A checklist for new or intending Nonprofit Board/Committee members
- Jean’s definition Difference between Management and Leadership
- Introduction to Key Performance Indicators (KPIs), Measures and Targets for Small and Medium Enterprises (SMEs)
- Practical and Useful Hints for Demographers, Researchers, Marketers, Company Directors and Nonprofit Boards – website and conversation feedback
- Jean’s Making Ethics Work Checklist launch
- Jean’s Tool No. 3 – Research and Development
- Governance Kit No.1: clarifying the roles and responsibilities of nonprofit Board Members
- A Management Group Activity to assess the effectiveness of internal policy and procedure manuals
- Jean’s Core Business Strategy No. 4: Marketing Strategy for SMEs – including tendering
- Understanding different behaviours in work, family and social environments
- Definitions can ensure clarity and avoid confusion
- Management and Leadership: Risk and Quality are two sides of the one coin
- Practical and useful hints – for Demographers, Researchers, Marketers, Company Directors and Nonprofit Boards
- Jean’s on-the-job Case Study – Effective Meetings
- Guiding Principles relating to Measurable Consumer Outcomes
- Jean’s definition of Assume
- Jean’s definition of Management in a Nonprofit Organisation
- Conflict of Interest among board/committee members
- The critical link between Governance. IT/Technology, Staff Competencies and Resource Availability.
- Jean’s Checklist: Making Ethics Work – does this begin and end with Management and Leadership?
- Jean’s Core Business Strategy No. 6: Traps in Tendering and Outsourcing
- Jean’s Checklist for Reading or Writing a Tender or Submission Brief
- Business Brainpower as a tool in Training and Development
- Action-research projects in the nonprofit sector
- Jean’s Tool No. 5: Organisational/Corporate Structure Tool
- Jean’s Checklist: Making Ethics Work – Leaders and Managers must manage relationships within their workplace.
- Jean’s Core Business Strategy No. 9: Retrospective Planning
- Planning and implementing a strategy for growth
- Jean’s Service Delivery for Nonprofit and Commercial Service Providers
- Evaluation Framework for a Telephone Information and Advice Service
- Major Signs of Business Failure – early 1990s and today
- Competitive Tendering – how to write a competitive tender
- An extract from One Man Show – The purpose of a marketing strategy
- Jean’s Nonprofit Critical Success Factor Checklist
- Recruiting and Retaining Service Club Members
- Outsourcing
- Skills Involved in Tendering
- A Management Group Activity to address role clarity and job satisfaction
- Jean’s Nonprofit Board Member Recruitment and Orientation Checklist
- Jeans Successful Quoting and Tendering for Small and Medium Enterprises (SMEs) and Nonprofit Organisations
- Successful Submission Writing – for Business and Nonprofits 3rd Edition
- Managing Fear about Nonprofit Board/Committee Performance
- How does information affect the Board's management style?
- Jean’s definition of Integrated Service Planning/Performance Appraisal-Management
- Jean’s Core Business Strategy No. 10: Strategic Business Relationships Checklist – checking the trust factor
- Jean’s Core Business Strategy No. 2: The Art and Science of Business: ‘Critical Success Factors – Jean’s A-Z’
- Jean’s Core Business Strategy No. 3: Performance Indicators, Measures and Targets
- Management styles – pro-active, re-active and crisis
- 5-Levels of Quality Maturity in Nonprofit Board Performance
- Corporate Social Responsibility
- Jean’s on-the-job mentoring – Risk Scenario
- Submission/tender writing – how does it rank in your Company’s priorities?
- Burn-out Protection Plan for SMEs and Nonprofits
- Jean’s definition of Service Delivery
- Typical behaviours of proactive, reactive and crisis management styles
- The role of Board Chairperson in a Nonprofit Organisation
- Be kind to yourself by improving your management of ‘Time’ and ‘Tasks’
- Have you thought of applying the principles of Deliberate Practice to your life as a Small Business Owner/Manager?
- Entrepreneurial Initiative as a Sole Operator
- Theoretical Frameworks – why we need them in governance and management
- Jean’s definition of Effective Communication
- Jean’s Checklist: Making Ethics Work – a working definition
- A Management Group Activity to assess the effectiveness of a statement of philosophy
- Managing fear as a very small business!
- One of my early lessons as a Trainer
- Increasing job satisfaction
- A decade of action-research in supporting services for people living with difficulty, disadvantage or disability
- Nonprofit Sector Risk Scenarios
- Managing Fear in relation to Change
- Summary of Jean’s address – VU Entrepreneurs Business Network Breakfast, 26th May
- Jean’s definition of a Case Study or Scenario
- Succession Planning Checklist for SMEs and Nonprofits
- In-House Risk Register Workshop – practical strategies based on individual work practices
- Managing Workplace Relationships
- Role and Function of a Peak Body – from the perspective of a Peak Body’s Board and CEO
- Annual General Meeting (AGM) and Annual Report Checklists
- Representative Board/Committee members in a nonprofit organisation
- Practical and useful hints – for Demographers, Researchers, Marketers, Company Directors and Nonprofit Boards
- Management Styles in SMEs and Nonprofit Organisations
- Knowledge and information transfer – how and why technology is a major problem
- Manage your Corporate Language, please!
- A package of three Management Group Activities for in-house/on-site Learning and Development
- Jean’s Making Ethics Work Checklist – Management and Leadership Styles
- Making Ethics Work – Free Trial
- Jean’s definition of a Tender
- Role of a Peak Body – from the perspective of the membership base
- Jean’s Nonprofit and Social Enterprise Organisational Health Check
- Riding the Waves of Community Development in Australia
- What is Community Development? The Neighbourhood House or Centre Example
- Opportunities for innovation abound in these ‘tough times’
- Time and Task Management
- Owner/Managers as Managers, Leaders, Innovators and Entrepreneurs
- Jean’s definition Partnership in the Nonprofit Sector
- Board Chairpersons need to understand how their Board Members talk
Publications written by Jean Roberts
Jean Roberts is author of the following publications, which can be purchased securely online via this website.
Committee 
Governance Kit No.1
Governance Kit No.2
Governance Kit No. 3
One Man Show
Riding the
