Archive for November, 2009

Time and Task Management

Six Steps Toward Improving your Time and Task Management

If you are keen to review your current style of working – no matter what your work is – then be prepared to invest some of your precious time to do …

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Evaluation Framework for a Telephone Information and Advice Service

Enquiries are welcome about the Jean Roberts Internal Evaluation Framework.

The quality framework underlying this Internal Evaluation Framework is the Total Quality Management (TQM) framework.

TQM particularly attempts to minimize the amount of time and money spent on quality control …

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Jean’s Core Business Strategy No. 10: Strategic Business Relationships Checklist – checking the trust factor

There is an art and science in ensuring that each of your Business Relationships is an investment – and not just a cost.  The bottom-line is that each business relationship must add a measurable value to your business – preferably …

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Jean’s Core Business Strategy No. 9: Retrospective Planning

Retrospective planning ensures a solid basis for forward planning

Retrospective planning allows a degree of useful and objective observation, where the emotional component can be suspended: the future for your business may look uncertain, but you can be certain about …

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Jean’s definition Difference between Management and Leadership

What’s the difference and relationship between ‘management’ and ‘leadership’?

There is a close relationship – but they can indeed be separated.

‘Management’ = achieving agreed objectives with and through people, involving:

  • adequate time
  • trialing and refining of ideas
  • delegating the

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Definitions can ensure clarity and avoid confusion

Definitions provide a valuable structure for internal discussion at governance, management or operational levels of activity, where:

  • misinterpretation or misunderstanding may arise on key terms, concepts or practices,
  • orientation and induction of new people at any of these levels is

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Jean’s Core Business Strategy No. 8: Project Mentality and Management

Developing a project mentality is an effective approach to business. Very simply, it means treating each major assignment, action-plan or responsibility as a project – with a beginning, a middle, and an end.

Together, project mentality and project management should …

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A checklist for new or intending Nonprofit Board/Committee members

There are some key questions to ask before accepting or offering nomination to the governing body of a nonprofit organisation – and this checklist is a start.   These questions relate to ten basic strategies which, if introduced and operating effectively, …

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