Jean’s Tool No. 2 – Team Tool
Team Tool – Business Brainpower
With the title of ‘Manager’, an incumbent will have responsibility for the performance of a number of people who comprise ‘the Manager’s Team’. The performance of a manager is dependent upon his or her ability…
Jean’s Tool No. 1 – Information
There are a number of tools critical to the management role and function – and the same tools can be used to declare and wage war, or to create and maintain peace.
The tragedy is that internal warfare at worst destroys…
One Man Show – the smallest of small business – extract from Section 4: Traffic lights for One Man Show business start-ups.
One Man Show – Featuring the Authors and Shakespeare
In 1985, I established my one-person company and began the journey along the road of self-employment as a One Man Show.
A road-journey over many years will…
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Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality
For small and medium commercial and nonprofit workplaces, creating a learning environment is both an opportunity and a challenge. As with on-the-job training and on-the-job mentoring, on-the-job coaching can support such opportunities and challenges.
Three desired outcomes from on-the-job coaching…
Jean’s on-the-job mentoring – Risk Scenario
Scenarios provide a rich framework for on-the-job mentoring.
Using a scenario in a mentoring relationship enables both parties to examine a familiar situation (whether need, problem, challenge or opportunity) from a different perspective. Examples include changing:
- the ‘people’ factor,
…