Archive for March, 2010

Jean’s Tool No. 2 – Team Tool

Team Tool – Business Brainpower

With the title of ‘Manager’, an incumbent will have responsibility for the performance of a number of people who comprise ‘the Manager’s Team’.   The performance of a manager is dependent upon his or her ability …

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Jean’s Tool No. 1 – Information

There are a number of tools critical to the management role and function – and the same tools can be used to declare and wage war, or to create and maintain peace.

The tragedy is that internal warfare at worst …

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Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality

For small and medium commercial and nonprofit workplaces, creating a learning environment is both an opportunity and a challenge.  As with on-the-job training and on-the-job mentoring, on-the-job coaching can support such opportunities and challenges.

Three desired outcomes from on-the-job coaching

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Jean’s on-the-job mentoring – Risk Scenario

Scenarios provide a rich framework for on-the-job mentoring.

Using a scenario in a mentoring relationship enables both parties to examine a familiar situation (whether need, problem, challenge or opportunity) from a different perspective.  Examples include changing:

  • the ‘people’ factor,
  • the

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