A Management Group Activity to assess the effectiveness of internal policy and procedure manuals
Management is responsible for consistency in operational performance: consistency is dependent upon adherence to approved policies and procedures for repetitive functions
The purpose of this group activity is to determine whether policy and procedure manuals exist, and if so, the …
Management and Leadership: Risk and Quality are two sides of the one coin
Without a quality system, quality assurance is at best a guess, with no basis for continuous quality improvement.
The first requirement in quality assurance and improvement is the presence of a quality system. With a quality system in place, quality …
Owner/Managers as Managers, Leaders, Innovators and Entrepreneurs
Three issues of interest and concern to owner/managers
This article features my responses to three of the issues raised and discussed in working with small and medium business owner/managers – who need to use their knowledge, skills, observations and experience …
Tags: assumption, business, entrepreneur, leader, manager
Summary of Jean’s address – VU Entrepreneurs Business Network Breakfast, 26th May
Summary of address by Jean Roberts at the School of Enterprise, Victoria University, Entrepreneurs Business Network Breakfast Meeting in Melbourne, 26th May ’10