Jean’s Service Delivery for Nonprofit and Commercial Service Providers
This practical 49-page e-book Jean’s well-known and respected tools, strategies and checklists for needs-based service planning
Service-providers need to have consistent methods and systematic procedures for these 5 sequential steps:
1. collecting statistical information on the nature and extent of need that can be addressed through the allocation of specific resources,
2. analysing the statistical information to quantify and understand how best to respond to this information in designing, implementing and evaluating services,
3. designing services that address the identified and prioritised needs within available resources,
4. allocating adequate and appropriate organisational resources to the major stages of the Service Model, ie planning, implementing, monitoring, evaluation and review, and
5. treating the Service Model as the core business of your organisation, regardless of the funding source or resource base.
This e-book presents:
a practical 7-step checklist to guide the planning of Measurable Consumer Outcomes,
Service Model,
Service Provider’s Quality Framework,
Challenge and opportunity for Service Providers,
Outcome-based Planning tool,
Needs Assessment, and
Writing an evaluation Report for a funded or contract period.
Contents
About this e-book
About Jean Roberts
Jean’s definition of service delivery
In a nonprofit organisation
In a commercial organisation
Jean’s definition of Integrated Service Planning
How does Governance relate to Service Delivery – and to unmet needs?
Jean’s Iceberg
Service-providers need to have consistent methods and systematic procedures for these 5 sequential steps:
Unmet needs
Checking financial viability as a Service-Provider
Jean’s Financial Viability Reality Checklist:
Measurable Consumer Outcomes
Introduction
Important definitions
Where do ‘outcomes’ fit within the overall task of human service planning?
Guiding principles for service-providers
Practical 7-step Checklist to guide the planning of measurable consumer outcomes
Step 1. Identify the consumer, and current situation to be remedied or improved
Step 2. Identify the desired situation
Step 3. Gap analysis and activity plan to achieve a measurable consumer outcome
Step 4. Measurement of resources
Step 5 Approval to proceed
Step 6 Implementation and evaluation
Step 7 Continuous improvement
Summary
Service Model
Introduction
Service-provider’s Quality Framework
The challenge and opportunity for a Service-provider
Unmet need
Documentation
Out-come Based Planning Tool to ensure measurable outcomes for service-users
Needs Assessment
Guidelines for researching needs and resources
Rating your needs
Stakeholder analysis
Service Model flowchart to guide a Service-provider in the design, delivery and conformance of service
Writing an evaluation report for a funded or contract period
Suggested evaluation report
Suggested structure
Buy online
$16.50 GST incl.
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