Jean Roberts

Jean Roberts: Definitions

You are viewing Jean Robert's collection of Definitions. The following entries are available under this category:

• Jean’s definition of a Case Study or Scenario
• Jean’s definition of Assume
• Jean’s definition of Quality System
• Jean’s definition of a Meeting
• Jean’s definition of Integrated Service Planning/Performance Appraisal-Management
• Jean’s definition Partnership in the Nonprofit Sector
• Jean’s definition of Effective Communication
• Jean’s definition Linking Policies with Improved Work Practices
• Jean’s definition Difference between Management and Leadership
• Definitions can ensure clarity and avoid confusion
• Jean’s definition of Service Delivery
• Jean’s definition of Nonprofit Governance
• Jean’s definition of Management in a Nonprofit Organisation
• Jean’s definition of a Tender
• “Thinking and Feeling”
• Jean’s definition Joint Ventures between Non-profit and For-profit Organisations – often spoken of in terms of ‘partnership agreements’

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A case study or scenario can be used in informal on-the-job training, coaching and mentoring.  It can facilitate a structured one-to-one or small group discussion – or it can facilitate a structured discussion during a team or small staff meeting.…

To assume is to take something or someone for granted – meaning that something or someone is being taken for granted.

The absence of timely, explicit and formal or official clarification allows assumptions to flourish, inviting inappropriate and perhaps negative …

What’s the relationship between a quality system, quality assurance, quality control and continuous quality improvement?

 Quality is the degree or standard of excellence, especially a high standard:   the totality of the attributes of a product, component, program or service that …

Jean’s definition of a meeting has 8 requirements!

You’ll never waste your time in a meeting again – as long as you satisfy these 8 requirements.  But firstly, let’s agree that any meeting needs to have a purpose.

Any …

Integrated Service Planning

Whatever the nature of your service, the process of service planning is critical to the success of your organisation or business.

Integrated service planning requires adequate representation of key organisational functions in order to meet, or exceed, …

A partnership is not something new or different: 

It is an established business practice in both the nonprofit and commercial sectors.  Partnerships between independent and autonomous nonprofit organisations – and between such nonprofit organisations and commercial entities – can be …

Communication is the passing of messages, information, ideas, attitudes, feelings, fears, doubts, news, emotions, etc -

• to and from one person to another person
• to and from one person to a group
• to and from one group to another group

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Organisational policies should never be developed or evaluated in isolation, as they underpin both procedures and work practices.

A Policy is a statement of principles or standards of conduct which guide any decision making in relation to processes, activities and …

What’s the difference and relationship between ‘management’ and ‘leadership’?

There is a close relationship – but they can indeed be separated.

‘Management’ = achieving agreed objectives with and through people, involving:

• adequate time
• trialing and refining of ideas
• delegating the

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Definitions provide a valuable structure for internal discussion at governance, management or operational levels of activity, where:

• misinterpretation or misunderstanding may arise on key terms, concepts or practices,
• orientation and induction of new people at any of these levels is

…