Jean Roberts: Definitions

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Jean’s definition of a Case Study or Scenario

A case study or scenario can be used in informal on-the-job training, coaching and mentoring.  It can facilitate a structured one-to-one or small group discussion – or it can facilitate a structured discussion during a team or small staff meeting.

 A case

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Jean’s definition of Assume

To assume is to take something or someone for granted – meaning that something or someone is being taken for granted.

The absence of timely, explicit and formal or official clarification allows assumptions to flourish, inviting inappropriate and perhaps negative or defensive behaviour. …

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Jean’s definition of Quality System

What’s the relationship between a quality system, quality assurance, quality control and continuous quality improvement?

 Quality is the degree or standard of excellence, especially a high standard:   the totality of the attributes of a product, component, program or service that…

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Jean’s definition of a Meeting

Jean’s definition of a meeting has 8 requirements!

You’ll never waste your time in a meeting again – as long as you satisfy these 8 requirements.  But firstly, let’s agree that any meeting needs to have a purpose.

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Jean’s definition of Integrated Service Planning

Integrated Service Planning

 Whatever the nature of your service, the process of service planning is critical to the success of your organisation or business.

 Integrated service planning requires adequate representation of key organisational functions in order to meet, or exceed,…

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Jean’s definition Partnership in the Nonprofit Sector

A partnership is not something new or different: 

It is an established business practice in both the nonprofit and commercial sectors.  Partnerships between independent and autonomous nonprofit organisations – and between such nonprofit organisations and commercial entities – can be…

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Jean’s definition of Effective Communication

Communication is the passing of messages, information, ideas, attitudes, feelings, fears, doubts, news, emotions, etc -

  • to and from one person to another person
  • to and from one person to a group
  • to and from one group to another

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Jean’s definition Linking Policies with Improved Work Practices

Organisational policies should never be developed or evaluated in isolation, as they underpin both procedures and work practices.

A Policy is a statement of principles or standards of conduct which guide any decision making in relation to processes, activities and…

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Jean’s definition Difference between Management and Leadership

What’s the difference and relationship between ‘management’ and ‘leadership’?

There is a close relationship – but they can indeed be separated.

‘Management’ = achieving agreed objectives with and through people, involving:

  • adequate time
  • trialing and refining of

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Definitions can ensure clarity and avoid confusion

Definitions provide a valuable structure for internal discussion at governance, management or operational levels of activity, where:

  • misinterpretation or misunderstanding may arise on key terms, concepts or practices,
  • orientation and induction of new people at any of these levels

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