Jean Roberts: Definitions

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Jean’s definition of Service Delivery

A nonprofit organisation offers or provides a range of programs, services, publications, activities, events, initiatives or benefits to one or more targeted audiences.

The Board, together with the CEO, negotiates contractual and funding agreements containing particular and specific terms and conditions to be complied with and outcomes to be achieved. The Board is accountable to the membership base to adopt the ‘best possible practices’ of governance, management and operation in order to ensure and provide the ‘best possible experience’ for service-users.

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Jean’s definition of Nonprofit Governance

Governance (‘Board’ includes Committee or Board of Management, and Board of Directors)

The Board is the governing body of the legal entity with the legal responsibility to govern the affairs and activities of the organisation on behalf – and in the interests of – the financial or formal members of the association, company or co-operative:

  • a financial member will have paid the annual membership fee
  • a ‘formal’ describes a member where there is no entry or membership fee.

In both cases, an application for membership will have been formally submitted.

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Jean’s definition of Management in a Nonprofit Organisation

Management (CEO or senior paid staff position in a nonprofit organisation)

‘Management’ can also include all paid positions reporting directly to the CEO – these reporting positions are frequently referred to as the CEO’s ‘span of control’.

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Jean’s definition of a Tender

As well as being the vehicle for your proposal, the tender document should present a positive, powerful and persuasive case for your organisation. It therefore has the potential to be both a marketing and educational document, informing the tender caller (ie whoever is inviting tenders) of the uniqueness and strength of your organisation, and the benefits for them in accepting your offer and entering into negotiations prior to signing the contract and commencing the project.

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Jean’s definition Joint Ventures between Non-profit and For-profit Organisations – often spoken of in terms of ‘partnership agreements’

A Joint Venture becomes the means of bringing a profit-driven enterprise into collaboration with a mission-driven organisation in order to ensure a measurable and beneficial outcome. This means that the focus of the two collaborating parties in this partnership agreement …

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