Jean Roberts

Jean Roberts: Hot Topics

You are viewing Jean Robert's collection of Hot Topics. The following entries are available under this category:

• Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality
• Jean’s on-the-job mentoring – Risk Scenario
• Jean’s on-the-job Case Study – Effective Meetings
• Major Signs of Business Failure – early 1990s and today
• Understanding the relationship between Entrepreneurship, Innovation and Creativity
• Corporate Social Responsibility
• Checklist for effective and efficient decisions and meetings
• Momentum
• Supervision and Delegation
• Be kind to yourself by improving your management of 'Time' and 'Tasks'
• Standards and Accreditation are very hot topics!

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For small and medium commercial and nonprofit workplaces, creating a learning environment is both an opportunity and a challenge.  As with on-the-job training and on-the-job mentoring, on-the-job coaching can support such opportunities and challenges.

 Three desired outcomes from on-the-job coaching…

Scenarios provide a rich framework for on-the-job mentoring. 

Using a scenario in a mentoring relationship enables both parties to examine a familiar situation (whether need, problem, challenge or opportunity) from a different perspective.  Examples include changing:

• the ‘people’ factor,

…

There is an academic and theoretical definition and use of ‘case study’ and ‘scenario’: however, their application to on-the-job training needs to be loosened substantially to allow a practical discussion on such matters as:

• identifying problems or difficulties
• examining

…

These are my brief notes from the very early 1990s – and they are even more relevant today:

Major signs of business failure:

• financial ratios
• lack of cashflow forecasting
• lack of financial information
• creative accounting
• trading irregularities
• non-financial signs:

…

THE ART AND SCIENCE OF MONITORING

• Jean’s activities during Summer 2009/10
• The art and science of Monitoring
• Monitoring job satisfaction at governance level
• Monitoring the bottom-line
• Monitoring burn-out

Download JRUpdate January/February 2010 (PDF)

PLANNING FOR AN UNCERTAIN FUTURE

Contents

• Let’s look at the ‘uncertain future’
• know and understand your business or organisation as it is today through the lens of RISK
• know and understand your business or organisation as it is today

…

These three qualities are equally valuable and important in relation to any level of research.  This is an extract from my 2008 book, One Man Show – the smallest of small business.  This book features my and Shakespeare’s experiences as sole…

There is a growing expectation by governments and philanthropic leaders that the business or corporate sector in general – and small and medium enterprises (SMEs) in particular within that sector – will willingly, financially and organisationally embrace the practice of Corporate Social Responsibility (CSR).

What is a decision?

• the selection, or process of selection, of a course of action from a range of possible
  alternatives
• a judgement, conclusion or resolution reached or given: firmness of purpose or character: determination

…

It seems as though the nonprofit sector is in a constant state of change!

Extract from Chapter 6 of my e-book,
Riding the Waves of Community Development from the 1970s

The speed with which change is introduced can be…