Jean Roberts: Research

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One of my early lessons as a Trainer

Early reflections on establishing my chosen early career as a Trainer – which evolved into my now established career as a writer of training materials

My usual behaviour after presenting or facilitating a training course (back then) had been to …

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Knowledge and information transfer – how and why technology is a major problem

Knowledge and information in the main are passed from one party to another through formal or informal conversation, in written or visual form, or through the use or application of technology.  The tool for knowledge and information transfer is EFFECTIVE …

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5-Levels of Quality Maturity in Nonprofit Board Performance

In sequence, this article introduces:

  1. Board performance
  2. Why should a Board be concerned about quality in their own performance?
  3. Tribute to the late Philip B Crosby – author of Quality is Free - the art of making quality certain, (Published

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In-house Research begins with an Archaeological Dig of your Organisation

By digging into the history of your organisation, you can uncover and connect with the passions, commitment and energy that contributed to the early stages and later growth.   Yes, each organisation will have a history – no matter how …

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Making Ethics Work – Free Trial

If an ethical nonprofit organisation or small/medium enterprise is your objective – you need to examine this newly developed Toolkit.
It is based on empowering staff to:

  • define ‘ethics’ in terms of their individual work practices, in order to
  • ensure

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Opportunities for innovation abound in these ‘tough times’

It’s well and truly time to over-ride accusing opinions and predictions in our daily media with conversations that promote, encourage and praise endeavour, effort and resilience on the part of individuals, families, business people, community groups, education providers (to name

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The critical link between Governance. IT/Technology, Staff Competencies and Resource Availability.

This paper was presented at the Connecting Up 2011 Conference.

The key question for any nonprofit governing body whose organisation is using IT/Technology internally is this:

  • Is IT/Technology working better than what it is meant to replace?

There are varying …

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Practical and Useful Hints for Demographers, Researchers, Marketers, Company Directors and Nonprofit Boards – website and conversation feedback

I’m pleased to share some feedback received to this March website article – mostly about generalisations and labels that thrive in the language of today:

  • Are there any hints for Baby Boomers in managing Generation Xers?
  • Why are we labelled

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Board Chairpersons need to understand how their Board Members talk

Each Board member is responsible for her/his words, conduct and behaviour as a Board member: and this responsibility is legal as well as moral, ethical and social. 

Each Board Chairperson is responsible for the conduct of each Board meeting.

Introducing

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Management Styles in SMEs and Nonprofit Organisations

I’ve been working with people in management positions through the past 26 years.  These four core issues have been consistently identified as of ‘immediate interest or concern’ through all of these years:

1)       If there is a position description,

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