Jean Roberts

One Man Show – the smallest of small business – extract from Section 4: Traffic lights for One Man Show business start-ups.

One Man Show - Featuring the Authors and Shakespeare

In 1985, I established my one-person company and began the journey along the road of self-employment as a One Man Show.

A road-journey over many years will…

Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality

For small and medium commercial and nonprofit workplaces, creating a learning environment is both an opportunity and a challenge. As with on-the-job training and on-the-job mentoring, on-the-job coaching can support such opportunities and challenges.

Three desired outcomes from on-the-job coaching…

Jean’s on-the-job mentoring – Risk Scenario

Scenarios provide a rich framework for on-the-job mentoring.

Using a scenario in a mentoring relationship enables both parties to examine a familiar situation (whether need, problem, challenge or opportunity) from a different perspective. Examples include changing:

the ‘people’ factor,

…

Chapter 1: Riding the Waves of Community Development in Australia

Riding the Waves of Community Development in Australia

Community Development had begun to take shape and form by the mid 70s: it was an idea whose time had come!

Author: Jean Roberts, 2007. Publisher: Roberts…

Jean’s on-the-job Case Study – Effective Meetings

There is an academic and theoretical definition and use of ‘case study’ and ‘scenario’: however, their application to on-the-job training needs to be loosened substantially to allow a practical discussion on such matters as:

identifying problems or difficulties
examining

…

Major Signs of Business Failure – early 1990s and today

These are my brief notes from the very early 1990s – and they are even more relevant today:

Major signs of business failure:

financial ratios
lack of cashflow forecasting
lack of financial information
creative accounting
trading irregularities
non-financial signs:

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Jean’s definition of a Case Study or Scenario

A case study or scenario can be used in informal on-the-job training, coaching and mentoring. It can facilitate a structured one-to-one or small group discussion – or it can facilitate a structured discussion during a team or small staff meeting.

A case…

Jean’s definition of Assume

To assume is to take something or someone for granted – meaning that something or someone is being taken for granted.

The absence of timely, explicit and formal or official clarification allows assumptions to flourish, inviting inappropriate and perhaps negative or defensive behaviour. …

My Spiritual Journey as an Independent Consultant – Chapter 7: Risk management is as relevant in spiritual journeying as in physical journeying

In this almost final chapter, we’ll examine the art and science of risk management relevant to spiritual journeying:

‘art’ is the doing of a thing, and
‘science’ is the understanding of a thing.

For the first half of…

Jean’s definition of Quality System

What’s the relationship between a quality system, quality assurance, quality control and continuous quality improvement?

Quality is the degree or standard of excellence, especially a high standard: the totality of the attributes of a product, component, program or service that…