Index of Articles

The following index lists all the articles available from Jean Roberts.  Please contact Jean to discuss the content in further detail.

  1. Boardroom Tensions, Traumas and Triumphs
  2. Survival Protection Plans for SMEs and Nonprofits
  3. Moving into and out of the position of Board Chairperson
  4. Improving the Workplace Environment – through left- and right-brain orientation
  5. Governance of Rural and Regional Nonprofit Service-providers
  6. Forecasting involves the past, present and future
  7. Managing Staff – the issue of promotion
  8. What is Committee-itis?
  9. Member-based Clubs – a financial and operational analysis
  10. Artful use and application of Effective Communication
  11. Jean’s Eight Simple, Effective and Reliable Planning Tools – in one file
  12. Nonprofit Sector – an overview of the rate of change
  13. Quoting is more than just price – if you want your business or service to survive
  14. Benefits of Reflection – in Pursuit of Facts
  15. Why Nonprofit Boards and SME Owner-Managers should bother about Policies
  16. Nonprofit Board Self-appraisal – is this something your Board does every year?
  17. Some of the Myths associated with Quoting
  18. Questions for Nonprofit Boards or Committees on the financial aspects of their governance role
  19. Planning a new initiative – a simple and effective checklist
  20. Crisis Management Strategy – using cashflow as an example
  21. Checklist to increase a Peak Body’s effectiveness
  22. Difference and relationship between Worry and Concern
  23. Boards need to know what they need to know!
  24. How and why I write the way I write – Jean Roberts
  25. My simple, effective and reliable planning tool No. 8: Symbols
  26. Self-employment – as an alternative to working for a wage
  27. Difference between ‘Stakeholder Analysis’ and ‘Stakeholder Survey’
  28. Nonprofit Boards – they have a Critical Responsibility to Monitor
  29. The gulf – and transition – between mediocrity and success
  30. CEO Performance Appraisal/Review in a Nonprofit Organisation
  31. My simple, effective and reliable planning tools – the Table: Step 7
  32. Risky Changes for Small Business Owner/Managers
  33. Comments on Major Sections of Board or Committee Minutes
  34. My simple, effective and reliable planning tools – the Arrow: Step 6
  35. My simple, effective and reliable planning tool – the Square: Step 5
  36. My simple, effective and reliable planning tool of – the Circle: Step 4
  37. My simple, effective and reliable planning tool – the Straight Line: Step 3
  38. My simple, effective and reliable planning tool – the Triangle: Step 2
  39. Role of Patron in a nonprofit organisation – active or passive?
  40. My simple, effective and reliable planning tools – including a circle, a triangle and a straight line: Step 1
  41. Most common concerns about writing grant applications, submissions and proposals
  42. Where two or more are gathered, there is potential for conflict – with free discussion paper included
  43. Relationship between a Nonprofit Constitution and Internal Policies and Procedures
  44. Managing Fear in Relation to Change
  45. Delivering Quality Services – a free checklist for Service Providers
  46. Entrepreneurship and Innovation depend on HRD
  47. Is there such a thing as a non-community ?
  48. Key characteristics of a ‘successful’ Nonprofit Committee/Board
  49. Checklist to guide an internal review of your quoting and tendering procedures
  50. Complexity vs Simplicity
  51. Checklist for a new or intending CEO, Manager or Coordinator in a Nonprofit Organisation
  52. Be sure to treat Quotes and Tenders as core business activities
  53. One of my early lessons as a Trainer
  54. Knowledge and information transfer – how and why technology is a major problem
  55. Manage your Corporate Language, please!
  56. Business Brainpower as a tool in connecting organistional and personal values
  57. 5-Levels of Quality Maturity in Nonprofit Board Performance
  58. In-house Research begins with an Archaeological Dig of your Organisation
  59. What is Community Development? The Neighbourhood House or Centre Example
  60. Business Brainpower as a tool in Training and Development
  61. Jean’s Nonprofit and Social Enterprise Organisational Health Check
  62. Submission/tender writing – how does it rank in your Company’s priorities?
  63. Jean’s Checklist for Reading or Writing a Tender or Submission Brief
  64. Some of the Myths about Nonprofit Governance
  65. Burn-out Protection Plan for SMEs and Nonprofits
  66. The Politics of Collaborative Effort in Nonprofit and SME Workplaces
  67. Making Ethics Work – Free Trial
  68. Succession Planning Checklist for SMEs and Nonprofits
  69. Opportunities for innovation abound in these ‘tough times’
  70. The critical link between Governance. IT/Technology, Staff Competencies and Resource Availability.
  71. Managing Workplace Relationships
  72. A package of three Management Group Activities for in-house/on-site Learning and Development
  73. Critical Success Factors in Quoting and Tendering
  74. Board Chairpersons need to understand how their Board Members talk
  75. Management Styles in SMEs and Nonprofit Organisations
  76. Guiding Principles relating to Measurable Consumer Outcomes
  77. Jean’s Nonprofit Board Member Recruitment and Orientation Checklist
  78. Have you thought of applying the principles of Deliberate Practice to your life as a Small Business Owner/Manager?
  79. Writing an Evaluation Report for a funded or contracted service
  80. Individual Work Practices – don’t ignore them!
  81. In-House Risk Register Workshop – practical strategies based on individual work practices
  82. Jean’s Consultation and Consultative Decision Making Model
  83. Delegation of Authority from a Nonprofit Board to the CEO
  84. Role and Function of a Peak Body – from the perspective of a Peak Body’s Board and CEO
  85. Theoretical Quality Framework for Nonprofits and SMEs
  86. Theoretical Frameworks – why we need them in governance and management
  87. Role of a Peak Body – from the perspective of the membership base
  88. Jeans Successful Quoting and Tendering for Small and Medium Enterprises (SMEs) and Nonprofit Organisations
  89. Jean’s Making Ethics Work Checklist launch
  90. Jean’s Making Ethics Work Checklist – a work in progress
  91. Jean’s Checklist: Making Ethics Work – a working definition
  92. Jean’s Service Delivery for Nonprofit and Commercial Service Providers
  93. My Spiritual Journey as an Independent Consultant
  94. Jean’s Checklist: Making Ethics Work – Leaders and Managers must manage relationships within their workplace.
  95. Jean’s Making Ethics Work Checklist – the nature and impact of change
  96. Jean’s Making Ethics Work Checklist – Management and Leadership Styles
  97. Jean’s Making Ethics Work Checklist – Parameters and Focus
  98. Jean’s Checklist: Making Ethics Work – does this begin and end with Management and Leadership?
  99. Jean’s Checklist: Exposing the traps in tendering and outsourcing
  100. Why did Jean Roberts choose William Shakespeare as her business mentor?
  101. Managing Fear in relation to Change
  102. Managing Fear about Nonprofit Board/Committee Performance
  103. Nonprofit Sector Risk Scenarios
  104. Managing fear as a very small business!
  105. Typical behaviours of proactive, reactive and crisis management styles
  106. A Management Group Activity to address role clarity and job satisfaction
  107. A Management Group Activity to assess the effectiveness of a statement of philosophy
  108. A Management Group Activity to assess the effectiveness of internal policy and procedure manuals
  109. Management and Leadership: Risk and Quality are two sides of the one coin
  110. Owner/Managers as Managers, Leaders, Innovators and Entrepreneurs
  111. Difference and relationship between ‘Management’ and ‘Leadership’ – and their link with ‘Innovation’ and ‘Entrepreneurship’
  112. Management styles – pro-active, re-active and crisis
  113. Jean’s Tool No. 5: Organisational/Corporate Structure Tool
  114. Jean’s Tool No. 4 – Decision Tool
  115. Jean’s Tool No. 3 – Research and Development
  116. Jean’s Tool No. 2 – Team Tool
  117. Jean’s Tool No. 1 – Information
  118. Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality
  119. Jean’s on-the-job mentoring – Risk Scenario
  120. Jean’s on-the-job Case Study – Effective Meetings
  121. Major Signs of Business Failure – early 1990s and today
  122. Jean’s definition of a Case Study or Scenario
  123. Jean’s definition of Assume
  124. Jean’s definition of Quality System
  125. Jean’s definition of a Meeting
  126. Successful Submission Writing – for Business and Nonprofits 3rd Edition
  127. Tendering and Outsourcing ‘mini-checklists’ for Managers
  128. Jean’s definition of Integrated Service Planning/Performance Appraisal-Management
  129. Jean’s definition Partnership in the Nonprofit Sector
  130. Jean’s definition of Effective Communication
  131. Skills Involved in Tendering
  132. Jean’s definition Linking Policies with Improved Work Practices
  133. Time and Task Management
  134. Evaluation Framework for a Telephone Information and Advice Service
  135. Jean’s Core Business Strategy No. 10: Strategic Business Relationships Checklist – checking the trust factor
  136. Jean’s Core Business Strategy No. 9: Retrospective Planning
  137. Jean’s definition Difference between Management and Leadership
  138. Definitions can ensure clarity and avoid confusion
  139. Jean’s Core Business Strategy No. 8: Project Mentality and Management
  140. A checklist for new or intending Nonprofit Board/Committee members
  141. Jean’s Core Business Strategy No. 7: Business Brainpower
  142. Jean’s Core Business Strategy No. 6: Traps in Tendering and Outsourcing
  143. Jean’s Core Busines Strategy No. 5: Financial Risk Management – don’t neglect your debtors!
  144. Jean’s Core Business Strategy No. 4: Marketing Strategy for SMEs – including tendering
  145. Jean’s Core Business Strategy No. 3: Performance Indicators, Measures and Targets
  146. Jean’s Core Business Strategy No. 2: The Art and Science of Business: ‘Critical Success Factors – Jean’s A-Z’
  147. Jean’s Core Business Strategy No. 1: Unshakeable Fact Test in effective decision-making
  148. Increasing job satisfaction
  149. An extract from One Man Show – The purpose of a marketing strategy
  150. Introduction to Key Performance Indicators (KPIs), Measures and Targets for Small and Medium Enterprises (SMEs)
  151. Understanding the relationship between Entrepreneurship, Innovation and Creativity
  152. Entrepreneurial Initiative as a Sole Operator
  153. Action-research projects in the nonprofit sector
  154. Highlights from my attendance at the 2008 Institute for Small Business and Entrepreneurship (ISBE) World Conference
  155. Jean’s definition of Service Delivery
  156. Committee Members’ Handbook
  157. Competitive Tendering – how to write a competitive tender
  158. The Left and Right Brain Business
  159. Riding the Waves of Community Development in Australia
  160. Managing Governance in Nonprofit Organisations in Australia
  161. Governance Kit No. 3 Personal responsibilities of nonprofit Board Members
  162. Jean’s definition of Nonprofit Governance
  163. Evaluation of training
  164. Corporate Social Responsibility
  165. Jean’s definition of Management in a Nonprofit Organisation
  166. Recruiting and Retaining Service Club Members
  167. Jean’s Nonprofit Constitution Checklist
  168. Governance Kit No.2: Partnership Relationships
  169. Governance Kit No.1: clarifying the roles and responsibilities of nonprofit Board Members
  170. One Man Show – the smallest of small business
  171. Planning and implementing a strategy for growth
  172. Opportunities for innovation abound in these ‘tough times’
  173. Preparing or inviting submissions, grant applications, proposals
  174. A decade of action-research in supporting services for people living with difficulty, disadvantage or disability
  175. How does information affect the Board's management style?
  176. Human factors that can contribute to risk in a nonprofit organisation
  177. Outsourcing
  178. Jean’s Nonprofit Critical Success Factor Checklist
  179. Understanding different behaviours in work, family and social environments
  180. The Business of selling and buying
  181. Jean’s definition of a Tender
  182. Checklist for effective and efficient decisions and meetings
  183. Jean’s Nonprofit Auspicing Checklist
  184. Momentum
  185. “Thinking and Feeling”
  186. Conflict of Interest among board/committee members
  187. The role of Board Chairperson in a Nonprofit Organisation
  188. Supervision and Delegation
  189. Representative Board/Committee members in a nonprofit organisation
  190. Jean’s definition Joint Ventures between Non-profit and For-profit Organisations – often spoken of in terms of ‘partnership agreements’
  191. Annual General Meeting (AGM) and Annual Report Checklists
  192. Be kind to yourself by improving your management of ‘Time’ and ‘Tasks’
  193. Standards and Accreditation are very hot topics!
  194. A day in the life of a dynamic Association CEO