Posts Tagged ‘information’

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Guiding Principles relating to Measurable Consumer Outcomes

Consumer or Service-user Outcomes do not happen by themselves.  They require focus, practice, evidence, resources, structured planning and continuous improvement on the part of the service-provider.   Most importantly, agree on these key definitions for use throughout your commercial or …

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In-House Risk Register Workshop – practical strategies based on individual work practices

Risk is present in every business and organisation, and can affect functions, facilities, equipment, services, finances, people, communication and information dissemination.  

Now retired, Jean offers her 40-page Workshop Manual for perusal and use.  Email jean@jeanroberts.com.au if  you are interested to

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Jean’s Consultation and Consultative Decision Making Model

Why are Consultation and Consultative Processes important?

There are words used in Nonprofit organisations and SMEs that sometimes lose their original meaning and intent: or that can infer their original meaning and intent – but actually mean something quite different.  …

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Jean’s Service Delivery for Nonprofit and Commercial Service Providers

Jean's Service Delivery for Nonprofit and Commercial Service Providers
Jean’s Service Delivery for Nonprofit and Commercial Service Providers

This practical 49-page e-book Jean’s well-known and respected tools, strategies and checklists for needs-based service planning

Email jean@jeanroberts.com.au if you would like a free pdf of this publication 

Service-providers need to

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Jean’s Checklist: Making Ethics Work – Leaders and Managers must manage relationships within their workplace.

Making Ethics Work will involve designing improvements to current workplace relationships and practices.

In finalising this Checklist, my premise is that Making Ethics Work does indeed begin and end with Leadership and Management- and is closely aligned with entrepreneurship, innovation …

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Jean’s Making Ethics Work Checklist – Management and Leadership Styles

The Human Side of Leadership           

The third stage in developing this Checklist addresses the Crisis, Re-active and Pro-active Management and Leadership Styles.   Remember that any leader or leadership group must manage their leadership role and responsibilities.

To expand this aspect …

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Typical behaviours of proactive, reactive and crisis management styles

There are three broad management styles:

  1. pro-active management,
  2. re‑active management, and
  3. crisis management.

People with management responsibilities will each have their personal style of doing things.  In the same way, groups with management responsibilities will have a collective style.

It …

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A Management Group Activity to assess the effectiveness of internal policy and procedure manuals

Management is responsible for consistency in operational performance: consistency is dependent upon adherence to approved policies and procedures for repetitive functions

The purpose of this group activity is to determine whether policy and procedure manuals exist, and if so, the …

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Jean’s Tool No. 1 – Information

There are a number of tools critical to the management role and function – and the same tools can be used to declare and wage war, or to create and maintain peace.

The tragedy is that internal warfare at worst …

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Major Signs of Business Failure – early 1990s and today

These are my brief notes from the very early 1990s – and they are even more relevant today:

Major signs of business failure:

  • financial ratios
  • lack of cashflow forecasting
  • lack of financial information
  • creative accounting
  • trading irregularities
  • non-financial signs:
    • low

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