Posts Tagged ‘service’
The following entries are associated with this tag:- Boardroom Tensions, Traumas and Triumphs
- Survival Protection Plans for SMEs and Nonprofits
- Moving into and out of the position of Board Chairperson
- Improving the Workplace Environment – through left- and right-brain orientation
- Governance of Rural and Regional Nonprofit Service-providers
- Forecasting involves the past, present and future
- Managing Staff – the issue of promotion
- What is Committee-itis?
- Member-based Clubs – a financial and operational analysis
- Artful use and application of Effective Communication
- Jean’s Eight Simple, Effective and Reliable Planning Tools – in one file
- Nonprofit Sector – an overview of the rate of change
- Quoting is more than just price – if you want your business or service to survive
- Benefits of Reflection – in Pursuit of Facts
- Why Nonprofit Boards and SME Owner-Managers should bother about Policies
- Nonprofit Board Self-appraisal – is this something your Board does every year?
- Some of the Myths associated with Quoting
- Questions for Nonprofit Boards or Committees on the financial aspects of their governance role
- Planning a new initiative – a simple and effective checklist
- Crisis Management Strategy – using cashflow as an example
- Checklist to increase a Peak Body’s effectiveness
- Difference and relationship between Worry and Concern
- Boards need to know what they need to know!
- How and why I write the way I write – Jean Roberts
- My simple, effective and reliable planning tool No. 8: Symbols
- Self-employment – as an alternative to working for a wage
- Difference between ‘Stakeholder Analysis’ and ‘Stakeholder Survey’
- Nonprofit Boards – they have a Critical Responsibility to Monitor
- The gulf – and transition – between mediocrity and success
- CEO Performance Appraisal/Review in a Nonprofit Organisation
- My simple, effective and reliable planning tools – the Table: Step 7
- Risky Changes for Small Business Owner/Managers
- Comments on Major Sections of Board or Committee Minutes
- My simple, effective and reliable planning tools – the Arrow: Step 6
- My simple, effective and reliable planning tool – the Square: Step 5
- My simple, effective and reliable planning tool of – the Circle: Step 4
- My simple, effective and reliable planning tool – the Straight Line: Step 3
- My simple, effective and reliable planning tool – the Triangle: Step 2
- Role of Patron in a nonprofit organisation – active or passive?
- My simple, effective and reliable planning tools – including a circle, a triangle and a straight line: Step 1
- Most common concerns about writing grant applications, submissions and proposals
- Where two or more are gathered, there is potential for conflict – with free discussion paper included
- Relationship between a Nonprofit Constitution and Internal Policies and Procedures
- Managing Fear in Relation to Change
- Delivering Quality Services – a free checklist for Service Providers
- Entrepreneurship and Innovation depend on HRD
- Is there such a thing as a non-community ?
- Key characteristics of a ‘successful’ Nonprofit Committee/Board
- Checklist to guide an internal review of your quoting and tendering procedures
- Complexity vs Simplicity
- Checklist for a new or intending CEO, Manager or Coordinator in a Nonprofit Organisation
- Be sure to treat Quotes and Tenders as core business activities
- One of my early lessons as a Trainer
- Knowledge and information transfer – how and why technology is a major problem
- Manage your Corporate Language, please!
- Business Brainpower as a tool in connecting organistional and personal values
- 5-Levels of Quality Maturity in Nonprofit Board Performance
- In-house Research begins with an Archaeological Dig of your Organisation
- What is Community Development? The Neighbourhood House or Centre Example
- Business Brainpower as a tool in Training and Development
- Jean’s Nonprofit and Social Enterprise Organisational Health Check
- Submission/tender writing – how does it rank in your Company’s priorities?
- Jean’s Checklist for Reading or Writing a Tender or Submission Brief
- Some of the Myths about Nonprofit Governance
- Burn-out Protection Plan for SMEs and Nonprofits
- The Politics of Collaborative Effort in Nonprofit and SME Workplaces
- Making Ethics Work – Free Trial
- Succession Planning Checklist for SMEs and Nonprofits
- Opportunities for innovation abound in these ‘tough times’
- The critical link between Governance. IT/Technology, Staff Competencies and Resource Availability.
- Managing Workplace Relationships
- A package of three Management Group Activities for in-house/on-site Learning and Development
- Critical Success Factors in Quoting and Tendering
- Board Chairpersons need to understand how their Board Members talk
- Management Styles in SMEs and Nonprofit Organisations
- Guiding Principles relating to Measurable Consumer Outcomes
- Jean’s Nonprofit Board Member Recruitment and Orientation Checklist
- Have you thought of applying the principles of Deliberate Practice to your life as a Small Business Owner/Manager?
- Writing an Evaluation Report for a funded or contracted service
- Individual Work Practices – don’t ignore them!
- In-House Risk Register Workshop – practical strategies based on individual work practices
- Jean’s Consultation and Consultative Decision Making Model
- Delegation of Authority from a Nonprofit Board to the CEO
- Role and Function of a Peak Body – from the perspective of a Peak Body’s Board and CEO
- Theoretical Quality Framework for Nonprofits and SMEs
- Theoretical Frameworks – why we need them in governance and management
- Role of a Peak Body – from the perspective of the membership base
- Jeans Successful Quoting and Tendering for Small and Medium Enterprises (SMEs) and Nonprofit Organisations
- Jean’s Making Ethics Work Checklist launch
- Jean’s Making Ethics Work Checklist – a work in progress
- Jean’s Checklist: Making Ethics Work – a working definition
- Jean’s Service Delivery for Nonprofit and Commercial Service Providers
- My Spiritual Journey as an Independent Consultant
- Jean’s Checklist: Making Ethics Work – Leaders and Managers must manage relationships within their workplace.
- Jean’s Making Ethics Work Checklist – the nature and impact of change
- Jean’s Making Ethics Work Checklist – Management and Leadership Styles
- Jean’s Making Ethics Work Checklist – Parameters and Focus
- Jean’s Checklist: Making Ethics Work – does this begin and end with Management and Leadership?
- Jean’s Checklist: Exposing the traps in tendering and outsourcing
- Why did Jean Roberts choose William Shakespeare as her business mentor?
- Managing Fear in relation to Change
- Managing Fear about Nonprofit Board/Committee Performance
- Nonprofit Sector Risk Scenarios
- Managing fear as a very small business!
- Typical behaviours of proactive, reactive and crisis management styles
- A Management Group Activity to address role clarity and job satisfaction
- A Management Group Activity to assess the effectiveness of a statement of philosophy
- A Management Group Activity to assess the effectiveness of internal policy and procedure manuals
- Management and Leadership: Risk and Quality are two sides of the one coin
- Owner/Managers as Managers, Leaders, Innovators and Entrepreneurs
- Difference and relationship between ‘Management’ and ‘Leadership’ – and their link with ‘Innovation’ and ‘Entrepreneurship’
- Management styles – pro-active, re-active and crisis
- Jean’s Tool No. 5: Organisational/Corporate Structure Tool
- Jean’s Tool No. 4 – Decision Tool
- Jean’s Tool No. 3 – Research and Development
- Jean’s Tool No. 2 – Team Tool
- Jean’s Tool No. 1 – Information
- Jean’s on-the-job coaching – Customer/Client/Consumer Service Quality
- Jean’s on-the-job mentoring – Risk Scenario
- Jean’s on-the-job Case Study – Effective Meetings
- Major Signs of Business Failure – early 1990s and today
- Jean’s definition of a Case Study or Scenario
- Jean’s definition of Assume
- Jean’s definition of Quality System
- Jean’s definition of a Meeting
- Successful Submission Writing – for Business and Nonprofits 3rd Edition
- Tendering and Outsourcing ‘mini-checklists’ for Managers
- Jean’s definition of Integrated Service Planning/Performance Appraisal-Management
- Jean’s definition Partnership in the Nonprofit Sector
- Jean’s definition of Effective Communication
- Skills Involved in Tendering
- Jean’s definition Linking Policies with Improved Work Practices
- Time and Task Management
- Evaluation Framework for a Telephone Information and Advice Service
- Jean’s Core Business Strategy No. 10: Strategic Business Relationships Checklist – checking the trust factor
- Jean’s Core Business Strategy No. 9: Retrospective Planning
- Jean’s definition Difference between Management and Leadership
- Definitions can ensure clarity and avoid confusion
- Jean’s Core Business Strategy No. 8: Project Mentality and Management
- A checklist for new or intending Nonprofit Board/Committee members
- Jean’s Core Business Strategy No. 7: Business Brainpower
- Jean’s Core Business Strategy No. 6: Traps in Tendering and Outsourcing
- Jean’s Core Busines Strategy No. 5: Financial Risk Management – don’t neglect your debtors!
- Jean’s Core Business Strategy No. 4: Marketing Strategy for SMEs – including tendering
- Jean’s Core Business Strategy No. 3: Performance Indicators, Measures and Targets
- Jean’s Core Business Strategy No. 2: The Art and Science of Business: ‘Critical Success Factors – Jean’s A-Z’
- Jean’s Core Business Strategy No. 1: Unshakeable Fact Test in effective decision-making
- Increasing job satisfaction
- An extract from One Man Show – The purpose of a marketing strategy
- Introduction to Key Performance Indicators (KPIs), Measures and Targets for Small and Medium Enterprises (SMEs)
- Understanding the relationship between Entrepreneurship, Innovation and Creativity
- Entrepreneurial Initiative as a Sole Operator
- Action-research projects in the nonprofit sector
- Highlights from my attendance at the 2008 Institute for Small Business and Entrepreneurship (ISBE) World Conference
- Jean’s definition of Service Delivery
- Committee Members’ Handbook
- Competitive Tendering – how to write a competitive tender
- The Left and Right Brain Business
- Riding the Waves of Community Development in Australia
- Managing Governance in Nonprofit Organisations in Australia
- Governance Kit No. 3 Personal responsibilities of nonprofit Board Members
- Jean’s definition of Nonprofit Governance
- Evaluation of training
- Corporate Social Responsibility
- Jean’s definition of Management in a Nonprofit Organisation
- Recruiting and Retaining Service Club Members
- Jean’s Nonprofit Constitution Checklist
- Governance Kit No.2: Partnership Relationships
- Governance Kit No.1: clarifying the roles and responsibilities of nonprofit Board Members
- One Man Show – the smallest of small business
- Planning and implementing a strategy for growth
- Opportunities for innovation abound in these ‘tough times’
- Preparing or inviting submissions, grant applications, proposals
- A decade of action-research in supporting services for people living with difficulty, disadvantage or disability
- How does information affect the Board's management style?
- Human factors that can contribute to risk in a nonprofit organisation
- Outsourcing
- Jean’s Nonprofit Critical Success Factor Checklist
- Understanding different behaviours in work, family and social environments
- The Business of selling and buying
- Jean’s definition of a Tender
- Jean’s Nonprofit Auspicing Checklist
- “Thinking and Feeling”
- Conflict of Interest among board/committee members
- The role of Board Chairperson in a Nonprofit Organisation
- Supervision and Delegation
- Representative Board/Committee members in a nonprofit organisation
- Jean’s definition Joint Ventures between Non-profit and For-profit Organisations – often spoken of in terms of ‘partnership agreements’
- Annual General Meeting (AGM) and Annual Report Checklists
- Be kind to yourself by improving your management of ‘Time’ and ‘Tasks’
- Standards and Accreditation are very hot topics!
- A day in the life of a dynamic Association CEO
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